Changed your mind? That's fine. We will happily accept returns of UNUSED and UNOPENED products provided we receive your return request within 30 days of the PURCHASE date. Please note that we do not refund the original postage fee of $10 (if not specified) with the return. A restocking fee will be deducted from the original purchase price to cover charges incurred whilst processing the refund I.E. for Mobile Phone accessories its $1.80 + Flat fee of $0.45 1 to return a product.
Please follow the simple steps below:
1. Contact us to advise you would like to arrange a product return. We'll provide you with the best address for you to send the products to. (Buyers Pay for Return Postage - change of mind, faulty products)
2. Pack and seal the item/s in their original shipping package and post them back to us. If you do not include the original packaging we may refuse to refund or exchange. Please confirm this prior to returning the items to avoid any confusion.
3. Provided that we receive the products in their original UNUSED and UNOPENED condition with all ORIGINAL packaging, we will arrange for the original purchase price (not including original $10 postage fees) to be refunded to the purchaser's payment method used in original transaction. Please allow up to 14 days from the date we receive the returned goods for the refund to be processed.
DAMAGED OR FAULTY PRODUCTS and INSURANCE:
We take care when packing your items so that they will not get damaged whilst in transit. If, for any reason they arrive damaged, we ask that you let us know within 7 days of receiving them in the mail. Please find detailed information below:
INSURANCE is NOT INCLUDED in FREE SHIPPING, however you do have the option to select one of the following:
1. SIGNATURE ON DELIVERY (Covers you for LOST IN TRANSIT items), or
2. REGISTERED (Covers you for both LOST IN TRANSIT, and VALUE OF PRODUCT).
Unless you specify an option we will NOT be able to process any claims for BROKEN, DAMAGED or LOST items.
WARRANTY: Most products are covered under a 12 or 24 month warranty which includes manufacture faults. If you need to have an electrical item repaired, whilst it is cover by warranty , you will need to contact the appropriate manufacturer to have the product repaired under the manufactures warranty process. We will provide all necessary documents required.
Please note the manufacture may ask you for Proof of INSTALLATION by QUALIFIED TRADE PERSONS, or they may reject your warranty claim.
If we are provided with an address that is incorrect causing the order to be sent back to us an additional postage fee $10 or more depending on your location will be incurred for sending out the order a second time once the correct address has been provided.
This will be provided in the way of a PayPal invoice and must be paid before we resend the order again. TheDailyStuff does offer insurance on Standard or Free Shipping. If you have any questions please do not hesitate in contacting TheDailyStuff via email: firstname.lastname@example.org (you will receive a reply within 8 hours) or